Shipping Policy

At RiderReady, we are dedicated to providing our valued customers with a seamless and reliable shopping experience. We understand that receiving your equestrian gear and supplies in a timely manner is crucial for your training and riding schedule. This Shipping Policy outlines the terms and conditions under which we deliver our products to you. By placing an order on our website, you agree to the terms set forth in this policy. Please read this document carefully to understand how we handle the shipment of your RiderReady items.

Order Processing and Handling

Once you place an order on our website, our team immediately begins the process of preparing your items for shipment. We strive to ensure that every product is carefully inspected for quality and securely packaged to prevent any damage during transit. Please be aware that order processing typically occurs during standard business days. Orders placed on weekends or public holidays will be processed on the following business day.

We take great care in selecting packaging materials that are both durable and environmentally conscious. Our goal is to ensure your RiderReady products arrive in perfect condition, reflecting the high standards of quality we uphold. While we aim to dispatch orders as quickly as possible, please note that processing times may vary depending on product availability and order volume. If an item you have ordered is temporarily out of stock, our customer service team will reach out to you with an estimated restock date or alternative options.

Shipping Destinations and Delivery

We are proud to serve equestrian enthusiasts across a wide range of locations. Currently, we offer shipping services to numerous countries and regions worldwide. However, there may be certain remote areas or specific locations where delivery is restricted due to logistical constraints. We recommend verifying that your shipping address is entered correctly and completely at the time of checkout to avoid any potential delivery issues.

Please ensure that the address provided is accurate and includes all necessary details such as street name, building number, apartment or suite number, city, state or province, postal code, and country. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an invalid or incomplete address, you may be required to pay additional shipping fees for re-delivery.

Shipping Methods and Costs

We offer various shipping methods to accommodate your specific needs, ranging from standard delivery to expedited options for those who require their gear urgently. The shipping cost for your order will be calculated and displayed clearly at checkout based on the total weight of the package, the dimensions of the items, and the destination address.

Please note that shipping rates are subject to change without prior notice due to fluctuations in carrier rates or fuel surcharges. Any promotional offers regarding free shipping will be clearly stated on our website during the applicable promotional period. If you choose an expedited shipping method, please be aware that this reduces the transit time but does not necessarily reduce the order processing time.

Customs, Duties, and Taxes

For international orders shipped outside of our domestic region, please be aware that your shipment may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the sole responsibility of the recipient and are not included in the shipping fees or the product price charged by RiderReady.

We do not have control over these charges and cannot predict what they may be, as customs policies vary widely from country to country. We recommend contacting your local customs office for more information prior to placing an order. If a shipment is refused or returned due to non-payment of duties or taxes, the customer will be responsible for all associated shipping and handling costs.

Tracking Your Order

We believe in transparency and keeping our customers informed. Once your order has been dispatched from our facility, you will receive a shipping confirmation notification containing your tracking number. This allows you to monitor the progress of your shipment and estimate the delivery date.

If you have not received a tracking number within the expected timeframe, or if the tracking information has not updated for an extended period, please do not hesitate to reach out to our support team. We will do our best to investigate the status of your delivery and provide you with the necessary updates.

Risk of Loss and Title

All items purchased from this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. While we are committed to ensuring your products arrive safely, we rely on our logistics partners to handle the physical transportation of your goods.